Requirements → Delivery
Stakeholder interviews to BRD, FRS, user stories, acceptance criteria and UAT sign-off.
ANALYST
Hello, I'm
KAUSHIK.
SENIOR BUSINESS ANALYST & AI PRODUCT OWNER
Turning messy business needs into shipped solutions — 6+ years of requirement engineering, stakeholder management and Agile delivery across IT infrastructure, hospitality apps and Generative-AI products.
0Years in BA
0Faster MTTR
0Efficiency gain
BPMN & Root-Cause Analysis
12 bottlenecks found and fixed; 25% throughput lift in a single year.
GenAI, LLM & RAG Products
Product-owning AI signage and knowledge platforms from concept to production.
- SQL
- Jira
- BPMN
- Scrum
- REST APIs
- LLMs
- RAG
// 01.00 PROFILEKOLKATA, INDIA
ANALYST PROFILE
Background & Approach
I'm Kaushik Roy, a Senior Business Analyst at MSR IT Solution, based in Kolkata. I hold a B.Tech from Maulana Abul Kalam Azad University of Technology, and I've spent my career making sure business teams and engineering teams mean the same thing when they say "done".
Since 2020 I've sat between business and engineering: running Agile ceremonies, mapping processes in BPMN, triaging P1/P2 incidents, and building SQL reporting that took executive reporting from 3 days to 4 hours. Lately my focus is AI products — LLM content generation, semantic search and RAG-based assistants.
"A requirement isn't done when it's written down — it's done when the right people agree on it, engineering can build it, and users can't break it in UAT."
01
Clarity before code
Traceability matrices and process maps cut rework by 35%.
02
Measure everything
SLA, ticket trends and capacity reports drive every decision.
03
Zero-defect launches
Rigorous UAT across modules — multiple apps shipped with no critical defects.
EDUCATION
B.Tech · MAKAUT · 2018
LANGUAGES
English · Hindi · Bengali
CAREER LOG
Experience
Six years at MSR IT Solution — from owning the requirements lifecycle to leading cross-functional delivery.
CURRENT ROLE
MSR IT Solution
IT services · digital transformation · AI products
98%P1/P2 SLA
35%Less rework
22%CSAT lift
3d→4hReporting time
- +30% IT support efficiency in 6 months by leading Agile sprint planning and restructuring the P1/P2 escalation workflow.
- −40% MTTR through structured root-cause analysis, translated into actionable stories for the engineering backlog.
- +25% operational throughput in a year — mapped end-to-end processes in BPMN, identified 12 bottlenecks, prioritised fixes in bi-weekly alignment sessions.
- +20% on-time milestones by running delivery from requirement gathering through UAT with Scrum ceremonies.
- 3 days → 4 hours executive reporting via SQL reports on SLA compliance, ticket volume and team capacity.
- 100% of feature releases on schedule by owning the full lifecycle — interviews to user stories and acceptance criteria.
- −35% rework from BPMN process maps and requirement traceability matrices that locked scope before development.
- +22% client satisfaction as primary liaison between 6 internal departments and external clients.
- 98% P1/P2 SLA adherence while managing 30+ concurrent tickets.
- −40% ticket resolution time by standardising L2/L3 troubleshooting playbooks.
CASE STUDIES
The Project Matrix
End-to-end BA delivery for leading Indian hospitality brands, plus AI products I owned as Product Owner.
Hospitality#PRJ-01
ITC Hotels App
ITC HOTELS · MOBILE APP
End-to-end BA delivery across reservations, F&B, Gourmet Couch, Club ITC loyalty, Digital Key and more — for 115+ properties.
85%guest satisfaction (in-app feedback)
Hospitality#PRJ-02
Athiva App
CHALET HOTELS · MOBILE APP
Digital-first guest app for Athiva Hotels & Resorts — 900+ keys across 6 properties, covering booking, wellness, loyalty and curated experiences.
0critical post-launch defects
Hospitality#PRJ-03
The LaLit Booking Engine
THE LALIT HOTELS & RESORTS
Reservation engine with availability management, real-time rate calculation, multi-property booking and integrated loyalty.
↓booking friction & cart abandonment
AI Product#PRJ-04
MSR Smart Play — AI Digital Signage
BA · PRODUCT OWNER
LLM-generated banners and announcements, smart scheduling, audience/location-based recommendations and AI insight dashboards.
BRD→ProdBRD, FRS, wireframes, UAT & deployment
AI Product#PRJ-05
AI Knowledge Management Portal
BA · PRODUCT OWNER
Semantic search, natural-language Q&A chatbot over SOPs, auto-summarisation and tagging, with approval workflows and RBAC.
RAGretrieval-augmented enterprise assistant
CAPABILITY INDEX
Skills Stack
L1
Business Analysis
L2
Delivery & Ops
L3
Data & Tech
L4
AI Product
DIRECT CONNECT
Let's turn your requirements into results.
Open to Senior Business Analyst, Product Owner and AI product roles — in Kolkata, remote or relocation.
- linkedin.com/in/royk9635
- +91 96355 67015
- Kolkata, India